Studio 366, Zoe will aim to create fun, reflective and safe Holistic Therapy Sessions 

• All client personal information will be handled and kept private as per the terms in the privacy policy. Client’s responsibilities 
• The client must fully disclose any known injury or medical condition in the pre-class health questionnaire prior to them attending their first class. 
• If at any time the client experience feelings of nausea, dizziness, difficulty in breathing, they should refrain immediately from partaking in the session, by opening their eyes, or if necessary, leaving the space. 

Consent Form 
• Consent forms must be completed prior to any Holistic Therapy Sessions. These should be completed online. 
• Studio 366 reserves the right to request a GP medical clearance letter before a client joins a session with them if they are not satisfied with the information provided on the consent form. • Studio 366 reserves the right to refuse access to a session if they deem it unsafe for a client to join based on the information provided on the consent form. 

Cancellation Policy 
• All sessions must be cancelled with at least 24 hours’ notice. 
• If you are ill or injured with short notice, then we will endeavour to either reschedule or transfer a class, but this is subject to each different situation and at the discretion of Studio 366. 
• Notice of less than 24 hours will incur full payment of the cost of the class or the session. 
• Lateness policy :  If the client is late, then the session will not be able to be extended and will end at the agreed time. 
• No Entrance permitted after the session has started
• If the instructor is late, additional time will be added to the session or a slightly longer session will be delivered next time. 

Fee charging policy 
• All sessions must be paid for in advance. Payments must be received and cleared before the start of the first session. 
• Cancellations (in excess of 24 hours notice) will be subject to a small administration fee (dictated by the card processing company). 
• Cancellations (less than 24 hours notice) will be subject to full fee.